Terms and Conditions
The following conditions apply.
Freight:
Australia Post accept no liability for consequential loss or damage that occurs to parcels while in transport.
Plastic Syndrome will NOT be responsible for any loss or damage caused to the items while they travel.
Additional insurance must be requested by the customer prior to parcel being dispatched from Plastic Syndrome.
If you want additional insurance or next day shipping there will be an additional charge.
Australia Post accept no liability for consequential loss or damage that occurs to parcels while in transport.
Plastic Syndrome will NOT be responsible for any loss or damage caused to the items while they travel.
Additional insurance must be requested by the customer prior to parcel being dispatched from Plastic Syndrome.
If you want additional insurance or next day shipping there will be an additional charge.
Delivery:
TIME FRAME
Delivery All orders are shipped within 5-7 working days for domestic customer, 10-12 working days for international customer.
ORDER TRACKING
If a tracking number is provided by Plastic Syndrome, we will update your order with the tracking information.
SHIPPING RATE
The rate charged for the shipping of your order is based on your location.
TIME FRAME
Delivery All orders are shipped within 5-7 working days for domestic customer, 10-12 working days for international customer.
ORDER TRACKING
If a tracking number is provided by Plastic Syndrome, we will update your order with the tracking information.
SHIPPING RATE
The rate charged for the shipping of your order is based on your location.
Order date:
Once you send glasses to us but you put your payment through a number of days later (e.g when paying by direct deposit),
your order will not be processed until the payment is received by Plastic Syndrome. Therefore your official order date, from which you should start
counting your waiting time, will be the date the payment was received by Plastic Syndrome.
If there are any changes or cancellations to be made they must be made within 24 hours of the order after which we cannot alter the order.
Once you send glasses to us but you put your payment through a number of days later (e.g when paying by direct deposit),
your order will not be processed until the payment is received by Plastic Syndrome. Therefore your official order date, from which you should start
counting your waiting time, will be the date the payment was received by Plastic Syndrome.
If there are any changes or cancellations to be made they must be made within 24 hours of the order after which we cannot alter the order.
Warranty:
Any issues within are covered under our six-month warranty against hand craftsmanship defect in terms of same spot.
Any issues within are covered under our six-month warranty against hand craftsmanship defect in terms of same spot.
Accounts:
Plastic Syndrome reserves the right to hold on to any job until an overdue account has been settled.
Plastic Syndrome reserves the right to hold on to any job until an overdue account has been settled.
Nose Pads Fitting/Adjustment:
All of nose pad installation services are designed to lift a plastic frame up and out from the face creating a need for re-adjusting of the frame.
Plastic Syndrome can not take responsibility for adjusting a frame correctly after fitting adjustable nose pad arms.
This has to be done by an optical dispenser or optometrist with the owner of the frame present.
The original plastic pads will be shaved off to create space for the metal adjustable pad arms or attaching acetate nose pads.
The metal pad arms are mounted on the back of the bridge. If the frame has a transparent colour, the metal pad arm will be visible from the front.
All of nose pad installation services are designed to lift a plastic frame up and out from the face creating a need for re-adjusting of the frame.
Plastic Syndrome can not take responsibility for adjusting a frame correctly after fitting adjustable nose pad arms.
This has to be done by an optical dispenser or optometrist with the owner of the frame present.
The original plastic pads will be shaved off to create space for the metal adjustable pad arms or attaching acetate nose pads.
The metal pad arms are mounted on the back of the bridge. If the frame has a transparent colour, the metal pad arm will be visible from the front.
Plastic Syndrome reserves the right to amend these Conditions at any time.
